Last year I purchased Headway, a premium framework theme builder for WordPress. It offered a “true” drag and drop interface for creating WordPress layouts. The price for Headway is normally $87, but I used a special Black Friday coupon and received 25% off.
I found Headway to be extremely sluggish and hard to use. It would constantly lock-up and once even killed my website when I tried to make a small change to the layout. I also didn’t care too much for how they handled support. Instead of having a system where you submit a problem ticket, you must present your problem to the official Headway message board, along with a screenshot of your system log that is available in the Headway Base interface. As someone who works tech support for a living, I thought it was an inefficient way of doing things.
Technically, when you pay for a WordPress theme, you’re paying for the support, not the theme. If I’m paying for support, I expect something more than having to post my questions on a message board.
To say I wasn’t impressed with Headway is perhaps an understatement.
My opinion of Headway became even worse when I read an email this morning sent to me informing me that my licence is about to expire. Here is the body of the email:
Your Headway Base license will expire in 15 days.
In order to continue receiving updates including the latest features, improvements, bug fixes, and support you must renew your license.
When I purchased Headway last year, I didn’t realize that what I was purchasing was a one-year licence. If I knew that then, I never would have paid for it. Then again, if I had known how awful Headway Themes was, I wouldn’t have bought it in the first place. The thing that gets me about this email is that they are charging for bug fixes. Who charges for bug fixes?
A bug fix corrects something wrong with code, something wrong that should not be in the final code. How can Headway sell code with bugs to paying customers and then charge those same customers again to get the bugs corrected?
Thanks, but no thanks. Do yourself a favor and stay away from Headway Themes.