GoDaddy’s Managed WordPress hosting is a terrible product. One of its most annoying aspects is how slow the backend is. Use GoDaddy’s Managed WordPress hosting and need to make a change, install a plugin or add a widget, you’re going to wait.
I decided to see how long it was talking to perform simple tasks. I installed Page Load Time, an extension to Chrome that measures page load time and displays it in the toolbar.
The results were what I expected them to be:
- Edit post: 24.1 seconds
- Update edited post: 46.6 seconds
- Dashboard: 23.1 seconds
- Genesis > Theme Settings: 21.1
- Genesis > Theme Settings > Update: 46.7
- Plugins > Add New: 64.3
- Plugins > Add New > Activate: 84.6 seconds
To wait over a minute to go to the screen that allows you to install a plugin is beyond ridiculous. It creates a lousy user experience. GoDaddy should have spent the money they dumped into last night’s Super Bowl commercial on fixing their products. It’s cheaper to keep an existing customer than it is to get a new customer.
The only thing worse than GoDaddy’s Managed WordPress hosting product is their support. Twice I’ve reached out to their support using the chat tool and both times it was a waste of time.
The first was when I contacted GoDaddy about not updating WordPress from version 4.6.1 to version 4.7. A week had gone by since version 4.7 came out and GoDaddy had not installed the update. The GoDaddy support agent told me their WordPress experts had not yet determined if the new version of WordPress was “safe and stable.” Once they did, they would roll out the update in 24 hours.
It took them two weeks.
The next time I contact GoDaddy support was when WordPress released version 4.71. It was a security update. WordPress encouraged users to update their sites immediately. GoDaddy ignored this advice. The agent first tried to sell me their Managed WordPress hosting product. He explained that then GoDaddy would automatically perform the update. I explained that I already had the Managed WordPress hosting product. I explained I was contacting them because they weren’t updating WordPress like they said they would.
I requested they change my account from Managed WordPress hosting to cPanel hosting. That way I could perform updates myself. He said that he couldn’t do that. He said I would need to buy a whole new hosting account and then transfer my site from the Managed WordPress hosting account to the cPanel account.
I had already paid for a year of Managed WordPress hosting. When I asked if I needed to buy a whole new hosting account, why would I not leave GoDaddy and go somewhere else? He didn’t have an answer for that.
Seeing how long it was taking to perform basic backend tasks was the final straw. I got a new hosting account with another host and I moved this website over to it. It irritated me that I threw money away by paying for a full year of hosting at GoDaddy. I then realized that using GoDaddy was even more irritating.
It turned out to be a valuable lesson: never pay for a full year of web hosting. You may save a few bucks each month by paying in one-year blocks, but what do you then do if your hosting provider fails to do what they’re supposed to do? What if EIG acquires your web hosting provider? By going month to month, I have the power move my blog if I need to without feeling that I’m leaving money on the table.
A year is a long time when it comes to WordPress hosting providers. A lot can happen in a year. When you buy WordPress hosting by the year, you lose what little consumer rights you have.